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Incorrect affiliate referrals count on IQ OPTION partner program

I have noticed incorrect tracking of my affiliate referrals (sub-affiliates) on IQ OPTIONpartner program.

Please note it’s only refer to sub-affiliate not client referrals which seems to be working fine.

A big part of my affiliate marketing is to attract new affiliates to iqoption. However I noticed that I have not referred any for a while. I started wondering if my affiliate link works properly so I clicked my affiliate link and created a ‘dummy’ account. After checking the stats I discovered that it has not been referre.

I contacted my affiliate manager and he said: “Wow, that is unexpected. I’ve never seen any issues with referral links before.
We should definitely investigate the situation.”

I have done one more tests which have failed.

My 2 tests:

  1. Direct link used from my Windows PC, Google Chrome (I had proxy set up for Czech Republic.)
  2. Macbook (OSX – Safari), clean account I not using for logins, so cookies should work properly. IP from UK.

Please note that the first affiliate link starts https:// the second use http:// but I believe it should not matter and both direct to the same IQ OPTIONpartner site with my affiliate id.

Both accounts received email confirmation and I confirmed their email. No KYC documents as these are just testing accounts.

I am awaiting official response from affiliate manager now. He forwarded my case to the technical department.

I will update this post if find out more details.

Update: The issue has been resolved and after retesting it sub-affiliates tracking is back to normal. Here is official response I got:

“We had a new main page set up, and for some reason it didn’t support referral cookie for a few days (about 5, I believe)”

To may knowledge the issue affected few days in early January with sub-affiliates tracking not working.

If you notice inconsistency with your results please contact your affiliate manager and you also you may email me on: [email protected] so I will keep an eye on the issue now or in the future.